Privacy Policy

Effective from: 21 May 2025
Last updated: 21 May 2025

At Men Who Talk, your privacy matters. We are committed to protecting your personal data and being transparent about how we collect, use, and store your information.

This policy explains what data we collect, why we collect it, and how we keep it safe.

Who We Are

Men Who Talk is a registered charity supporting the mental health and wellbeing of men across the UK through free, online peer-led groups and resources.

What Information We Collect

We may collect the following personal data when you interact with our website, sign up for a group, or contact us:

  • Your name (real name at sign-up, pseudonym optional in sessions)

  • Email address

  • Phone number

  • Volunteering or enquiry details (if applicable)

  • Technical data (e.g. IP address, browser type) for analytics purposes

  • Anonymous feedback or survey responses

We do not collect any financial data directly. Donations are processed securely through JustGiving, and we do not access your payment details.

How We Use Your Data

We use your data to:

  • Register you for group sessions and send Zoom links

  • Confirm your identity for safety in online groups

  • Contact you with information or reminders related to your session

  • Respond to enquiries or requests

  • Improve our services and understand how people use our website

  • Process volunteer applications and supporter sign-ups

  • Share updates (only if you opt in)

Our Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: You’ve given clear permission for us to use your data for a specific purpose

  • Legitimate Interests: To operate and improve our services in a safe, responsible way

  • Legal Obligation: Where we must retain data to comply with the law (e.g. safeguarding concerns)

How We Keep Your Data Safe

We store your information securely using trusted platforms, including:

  • Beacon CRM for managing participant and volunteer information

  • Google Analytics for anonymised site usage data

  • Zoom for online sessions (we do not record meetings)

Only authorised team members have access to your information. We never sell your data or share it with third parties for marketing.

How Long We Keep Your Data

We only keep your personal data for as long as necessary to deliver our services, comply with legal obligations, or until you ask us to delete it.

Your Rights

Under data protection laws, you have rights including:

  • Access – Request a copy of the data we hold about you

  • Correction – Ask us to fix inaccurate or incomplete data

  • Erasure – Ask us to delete your personal data (in some cases)

  • Objection – Object to how we’re using your data

  • Restriction – Request limited use of your data

  • Portability – Request transfer of your data to another provider

To exercise any of these rights, please contact us at: info@menwhotalk.org

Safeguarding & Data Disclosure

We will only ever share your data without consent if we believe there is a serious risk to your safety or the safety of others, in line with our safeguarding policy.

Cookies

We use cookies to improve your experience on our website and understand how visitors use it. You can manage your cookie preferences in your browser settings.

Changes to This Policy

We may update this policy from time to time. Any significant changes will be clearly communicated on this page.

Contact Us

If you have questions or concerns about your privacy, you can reach us at: info@menwhotalk.org

If you’re unhappy with how we handle your data, you also have the right to contact the Information Commissioner’s Office (ICO):
www.ico.org.uk